Refund and Returns Policy

Refund and Exchange Policy for Digital Products (Revised)

Digital Product Sales: Finality and Guarantees

Due to the nature of digital goods (e.g., immediate access, downloads, online courses, or premium content), all sales are considered final and non-refundable upon purchase and successful access or download.

We encourage you to review all product descriptions, features, and system requirements carefully before completing your purchase. This policy is in place because digital products cannot be physically returned once they have been delivered.

🔒 Intellectual Property & Terms of Use

By completing a purchase, you agree to the following conditions:

Limited License: The purchase grants you a non-exclusive, non-transferable limited license to use the digital product for your own personal or internal business use.
No Redistribution: You are strictly prohibited from reproducing, sharing, reselling, or otherwise distributing the purchased digital content, in whole or in part, to any third party. The copyright and intellectual property rights for all content remain solely with [Insert Your Company/Brand Name Here].
License Revocation: Any breach of these terms will result in the immediate and permanent revocation of your license to the digital product, without refund.

Understood. You’re looking for the same format as the first detailed explanation, but with the content written directly for the customer. This breaks down the simplified customer-facing points with the rationale and definitions underneath.

Here is the detailed explanation of the license section, written with the customer’s perspective in mind:

Customer’s Guide to Digital Product Licensing

This section explains the simple rules for your digital purchase, ensuring you know exactly how you can use the content you’ve just acquired.

1. You Get the Right to Use Our Content, Not Own the Copyright.

Term	What This Means for You	Why It Works This Way
You Have a Limited License	You have purchased a non-transferable right to use this file (like an eBook or course) for your personal benefit or within your own business.	This keeps the original creative work protected under our copyright. You buy the right to use the ideas, not the right to own and sell the ideas.
For Your Use Only	You cannot legally pass this product, or the access link, to a friend, colleague, or another person.	This prevents unauthorized sharing and ensures we are properly compensated for the time and expertise that went into creating the product.

2. We Strictly Prohibit Sharing, Selling, or Redistribution.

Term	What This Means for You	Why It Works This Way
No Redistribution	You cannot share, upload, post, sell, or give away this content to anyone else. This includes sharing the entire file or key parts of it (like specific templates or chapters).	Sharing is a violation of our intellectual property. We must protect our content from being distributed illegally on the internet or through social media.
Copyright Remains With Us	Even after purchase, all ownership, creative credit, and legal rights to the original content belong solely to Société Shampooire.	This is a standard legal safeguard that affirms our ownership and allows us to take action against piracy.

3. Violation of These Terms Leads to Revocation.

Term	What This Means for You	Why It Works This Way
License Revocation	If you share or violate the usage terms, your right to use the product will be immediately and permanently cancelled.	This gives us the necessary power to legally stop the misuse of our product once a violation is detected.
No Refund	If your license is revoked due to a breach of the terms, you will not receive a refund for the original purchase.	Since the violation nullifies the agreement, you lose access to the content and forfeit the payment.

Recourse for Technical or Access Issues

While we maintain a strict final sale policy, we are fully committed to ensuring you receive the high-quality product you paid for. If you experience an issue that prevents you from accessing or using your digital purchase as advertised, we will provide the necessary technical assistance and recourse.

You are entitled to recourse if the product is:

Defective or Damaged: The file is corrupted, incomplete, or fails to open correctly.
Significantly Misrepresented: The product description materially differs from the delivered product or service.
Inaccessible: You cannot download the file or access the content after successful payment.

How to Request Recourse

If you encounter a qualifying issue, please contact our support team immediately at info.bcc@proton.me within 7 days of your purchase.

Your request must include:

Your Order Number and the name of the product purchased.
A clear description of the issue (e.g., error message, corruption, lack of access).
Any relevant screenshots or supporting documentation.

Our Resolution Process

Upon receiving a valid claim, our team will first attempt to resolve the issue by:

Providing technical support to resolve the access issue.
Supplying a working replacement link or file for the purchased product.

If, after all reasonable attempts to provide access or a working product are exhausted, the issue remains unresolved, we will then consider and process a full refund as the necessary recourse.

Physical Products

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.